Privacy Policy-隐私页面

Privacy Policy

Effective Date: June 20, 2026
Last Updated: June 20, 2026

DFXY Oud & Agarwood Incense (“DFXY,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit our website, place an order, contact us, subscribe to our emails, or otherwise interact with our online store.

1. Who We Are

Website: https://dfxyaroma.com/
Brand Name: DFXY Oud & Agarwood Incense
Email: yaki@dfxyaroma.com
Business Address:Guanzhu Town, Maoming City, Guangdong Province, China

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us using the information above.

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Company name, if applicable
• Account login details, if you create an account
• Messages submitted through contact forms, inquiry forms, or customer support requests

Order and transaction information:

• Products purchased
• Order details
• Payment status
• Shipping and delivery details
• Refund and return information

Technical and usage information:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Referring URLs
• Date and time of visits
• Cookie and tracking data

Payment information:
Payments on our website may be processed by third-party payment providers such as PayPal, Stripe, or other payment gateways. We do not store full credit card numbers on our servers. Payment providers process your payment information in accordance with their own privacy policies and security standards.

3. How We Use Your Information

We may use your personal information to:

• Process, confirm, and fulfill your orders
• Provide shipping, delivery, returns, and after-sales support
• Communicate with you about orders, products, and customer service requests
• Create and manage your customer account
• Send order confirmations, invoices, and delivery updates
• Improve our website, store performance, and user experience
• Prevent fraud, unauthorized transactions, and abuse
• Comply with legal, tax, accounting, and regulatory obligations
• Send promotional emails, newsletters, or product updates where permitted by law or where you have given consent

1. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases:

• Performance of a contract, including processing payments and delivering products
• Compliance with legal obligations
• Legitimate business interests, such as fraud prevention, website security, analytics, and customer service
• Consent, where required, including for certain marketing communications or non-essential cookies

1. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Analyze website traffic and customer behavior
• Improve store usability and performance
• Measure the effectiveness of marketing campaigns

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

6. How We Share Your Information

We may share personal information with trusted third parties only where necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• WooCommerce, WordPress, and related technical service providers
• Email marketing platforms
• Analytics and advertising service providers
• Professional advisers, such as accountants, auditors, or legal advisers
• Government authorities or regulators where required by law

We do not sell your personal information to third parties.

7. International Data Transfers

Because we serve customers in multiple countries, your information may be transferred to and processed in countries outside your own. Where this occurs, reasonable steps will be taken to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders and customer service obligations
• Maintaining business and transaction records
• Complying with tax, accounting, and legal requirements
• Resolving disputes and enforcing agreements
• Preventing fraud and abuse

When personal information is no longer required, it will be deleted, anonymized, or securely stored as required by law.

9. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access the personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request data portability where legally applicable
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at yaki@dfxyaroma.com. We may need to verify your identity before processing your request.

10. Email Marketing

If you subscribe to our newsletter or marketing communications, we may send you updates about products, promotions, educational content, and brand news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Data Security

We use reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

12. Third-Party Services and Links

Our website may contain links to third-party websites, services, or payment platforms. We are not responsible for the privacy practices of those third parties. You are encouraged to review their privacy policies before providing personal information to them.

13. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or services. Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or about how your personal information is handled, please contact:

DFXY Oud & Agarwood Incense
Email: yaki@dfxyaroma.com
Website: https://dfxyaroma.com/
Business Address: Guanzhu Town, Maoming City, Guangdong Province, China