Refund & Return Policy

Effective Date: June 23, 2026

At DFXY, we generally do not accept returns, exchanges, or refunds for change-of-mind purchases, except where mandatory consumer protection laws in the customer’s country, state, province, or other jurisdiction require otherwise.

If applicable law grants you a non-waivable right to cancel, withdraw from, return, repair, replace, or receive a refund for an order, that right will apply to the minimum extent required by law, and nothing in this policy limits any consumer rights that cannot legally be excluded.

You may contact us for review if the item is defective, damaged in transit, incorrectly supplied, materially different from its description, or otherwise covered by an applicable legal remedy, including refund, replacement, repair, or other mandatory relief.

To request a review, please contact us promptly at yaki@dfxyaroma.com and provide your order number, a description of the issue, and clear photos or videos where applicable.

Any return sent back without our prior written authorization may be refused.

Approved returns must not be sent back without prior authorization. If a return is approved, the applicable return address will be provided by email.

To the extent permitted by applicable law, we may refuse a return, refuse a refund, or grant only a partial refund if the returned item is not in its original condition, is missing parts, shows obvious signs of use, has been damaged for reasons not due to our error, or is returned more than 30 days after delivery; however, if mandatory law requires a different remedy, that law will prevail.

To the extent permitted by applicable law, the following items may be non-returnable or may not qualify for a right of withdrawal: custom-made or personalized goods, perishable goods, sealed goods that are not suitable for return once unsealed due to health, hygiene, or product-nature reasons, and digital content once downloading, streaming, or access has begun with the customer’s prior consent and acknowledgment.

For agarwood, incense sticks, fragrance products, and other sensory or consumable goods, items that have been opened, burned, used, or otherwise rendered unsuitable for resale as new may be non-returnable and non-refundable where permitted by applicable law; however, this does not affect any mandatory consumer rights granted by law.

Sale items, clearance items, promotional items, and discounted items are treated as final sale, unless applicable law requires a refund, replacement, repair, or another mandatory remedy.

If your refund is approved, it will be processed to your original method of payment unless applicable law requires otherwise or we agree otherwise in writing.

Refunds are generally processed after the returned item is received and inspected and within the time required by applicable law, but the actual posting time may vary depending on your bank, card issuer, or payment provider.

If you have not yet received your refund, please first check your bank account again, then contact your credit card company or bank, as processing delays can occur.

If you have completed these steps and still have not received your refund, please contact us at yaki@dfxyaroma.com.

We replace items only where the item is defective, damaged, incorrectly supplied, or where applicable law requires another remedy.

If you need an exchange for the same item, please contact us first at yaki@dfxyaroma.com before sending anything back.

If the item was marked as a gift when purchased and shipped directly to the gift recipient, we may, where operationally available, issue store credit, provide a replacement, or offer another appropriate remedy; however, if applicable law requires the refund to be made to the original payer, the refund will be issued to the original purchaser.

This policy does not limit any mandatory consumer rights that cannot be excluded, restricted, or waived under applicable law.